Why is my Australia Post tracking not updating?

Scans only happen when a parcel passes through a sorting facility or delivery point, so gaps of a day or two are normal, especially over weekends or during peak periods like Christmas. If there's been no movement for several business days, it's worth contacting Australia Post or the sender, as the item may be awaiting a scan or held somewhere.

How long does Australia Post delivery take?

Express Post is typically next business day between metro areas in its network, Parcel Post usually takes a few business days domestically, and remote or regional addresses take longer. International times vary widely by destination and service, from a few days for Express to several weeks for Economy.

My parcel is stuck in customs — what should I do?

For international items, Australia Post handles the domestic leg but customs clearance is managed by the Australian Border Force, and parcels can pause there while duties, GST, or inspections are processed. You may be contacted to pay charges or supply documents; until that's cleared, tracking will sit on a customs status and there's little the carrier can do to speed it up.

What does 'awaiting collection' or 'carded' mean?

It means delivery was attempted but the parcel needs to be picked up — often because it required a signature or didn't fit your mailbox. You'll usually have a card or notification telling you which post office or Parcel Locker is holding it, and there's a limited window (commonly around 10 business days) before it's returned to sender.

Can I track an Australia Post parcel without a tracking number?

Tracking generally requires the ID issued at lodgement. If you don't have it, ask the sender or retailer, since they receive it at the time of postage. With a MyPost account linked to your address, some incoming parcels also appear automatically without you needing to enter the number.

How do I redirect my parcel or pick it up somewhere else?

Use Parcel Collect to have items sent to a nearby post office or 24/7 Parcel Locker, or set delivery preferences and safe-drop instructions through a free MyPost account. These need to be arranged before or during delivery rather than after a failed attempt.

How do I contact Australia Post about a delayed or lost parcel?

You can lodge an enquiry through the help section on auspost.com.au, the AusPost app, or by phone, and for retail orders it often helps to also contact the sender. Have your tracking number ready, as they'll need it to investigate.

Can I track Australia Post and other carriers in one place?

Yes. Australia Post often handles only the local delivery leg of an international shipment, so a single order can span multiple carriers. Parceler lets you paste in one number and follow it end to end, and keep Australia Post parcels next to shipments from other carriers in a single view.

How do I track a parcel with Parceler?

Simply enter your tracking number in the search box at the top of this page, click "Track", then select your carrier from the popup. We'll display the full shipment history and current status instantly.

Why do I need to select a carrier manually?

Many carriers use overlapping tracking number formats, so automatic detection can lead to incorrect results. By letting you choose your carrier, we guarantee accurate tracking every single time. You'll find your carrier name on your shipment confirmation email or receipt.

Is Parceler free to use?

Yes! Basic parcel tracking on the web is completely free. Our iOS app is also free to download and use, with optional premium features available for power users who want advanced notifications and analytics.

Which carriers does Parceler support?

Parceler supports over 3,200 carriers including FedEx, UPS, DHL, USPS, Royal Mail, Bluedart, Delhivery, DTDC, Ekart, India Post, Aramex, and hundreds more from across Asia, Europe, Americas, and beyond.

Is the iOS app available on Android?

Currently, Parceler is available exclusively on iOS (iPhone and iPad). An Android version is in active development — sign up with your email to be notified when it launches.

How often is tracking information updated?

Tracking data is pulled directly from carrier systems in real-time whenever you refresh or check a shipment. For the iOS app, background refresh keeps your package list up-to-date automatically throughout the day.

What is the best app to track all my packages in one place?

Parceler is a free, all-in-one parcel tracking app that lets you follow every package from 3,200+ carriers worldwide in a single place — no need to visit each carrier's website. Just paste any tracking number to see real-time status, the full delivery timeline, and a unified map that stitches together carrier handoffs.

Can I track packages from all carriers in one app?

Yes. Parceler is a universal, multi-carrier tracker that supports over 3,200 couriers including FedEx, UPS, DHL, USPS, Royal Mail, Aramex, India Post, Delhivery, Bluedart and DTDC. Add as many shipments as you like and watch them all from one dashboard instead of juggling separate tracking sites.

Do I need an account or sign-up to track a package?

No. You can track any package on the Parceler website for free without creating an account — just enter your tracking number and pick your carrier. Signing up (or using the iOS app) is optional and only unlocks extras like saved shipments and push notifications.

Can I track international orders from Amazon, AliExpress, Temu or SHEIN?

Yes. Once your order ships, the confirmation email lists a tracking number and carrier — for example AliExpress and Temu often ship via Cainiao, and Amazon via Amazon Logistics or a local courier. Paste that number into Parceler to follow the parcel across borders, through customs, and all the way to your door.

CarriersAustralia Post

National Postal Service

Australia Post Tracking

Australia Post is the country's national postal service, and odds are if you've ordered something to an Australian address, it touched their network at some point. Whether your parcel is a domestic Express Post envelope or an overseas order clearing customs, you can follow it with a single tracking ID. Drop that number into Parceler and we'll pull the latest scan for you, no app or login required.

Universal service to every address — both domestic mail and parcels handed over from foreign posts.

Australia

Oceania

auspost.com.au

About Australia Post

Australia Post (officially the Australian Postal Corporation) traces its roots back to the colonial postal services of the early 1800s and was established in its modern Commonwealth form in the mid-20th century. It runs one of the largest delivery networks in the country, with thousands of post offices, street posting boxes, and parcel lockers spanning everything from inner-city Sydney to remote outback towns. Beyond letters and parcels, it owns the StarTrack freight brand and operates MyPost and Parcel Collect services that let people redirect deliveries to a nearby pickup point.

For most shoppers, an Australia Post parcel arrives because an online retailer chose them as the carrier, or because an international shipment was handed off to Australia Post for the final domestic leg. Items move from a sorting facility to a local delivery centre, then out with a postie or contractor; if you're not home, smaller parcels go in the box or a card is left, while signature items head to your local post office or a Parcel Locker for collection.

Australia Post tracking number format: Australia Post tracking IDs are commonly a 12-or-more-character alphanumeric code (for example starting with letters and ending in two letters like RA123456789AU style for international items, or strings beginning with prefixes such as 33 / AP / MB for domestic parcels). Lengths vary by product, so the safest approach is to copy the exact number from your sender's confirmation.

How national post moves a parcel

What to expect from a postal delivery

National posts run the widest delivery network in their country, which shapes both the speed and the tracking detail you see.

Delivery to every address

Universal-service rules mean the post reaches addresses private couriers often skip — rural routes, PO boxes, islands.

Inbound international handoff

Parcels from abroad are passed to the local post for the last leg, so tracking can switch carriers at the border.

Economy timelines

Standard and economy postal classes trade speed for cost, so gaps between scans are common and usually fine.

Collection options

Missed deliveries are typically held at a local post office or collection point for pickup with ID.

Australia Post services

The shipping options you'll most often see on Australia Post parcels.

Parcel Post

The standard domestic option for sending parcels across Australia, with tracking included and typical delivery in a few business days depending on distance.

Express Post

Australia Post's fastest guaranteed domestic service, delivering next business day between major metro areas within the Express Post network.

International Post (Standard, Economy & Express)

Tiered options for sending parcels overseas, ranging from budget economy sea/air freight to tracked international express to most countries.

StarTrack

Australia Post's road and air freight arm for larger consignments and business logistics, often used for bulky or palletised goods.

Parcel Collect & Parcel Lockers

Lets recipients redirect deliveries to a 24/7 parcel locker or a post office for pickup at a time that suits them.

MyPost Deliveries

A free account feature that consolidates incoming parcels, sends delivery notifications, and lets you set safe-drop and redirection preferences.

Two ways to track Australia Post

Either method works. Parceler is faster when you order from multiple carriers and want one timeline for everything.

Option A · Carrier site

Track on Australia Post.com

1. Find your tracking number in the order confirmation email, shipping notification, or receipt from whoever sent the parcel.
2. Go to auspost.com.au and use the 'Track' search box at the top of the homepage (or open the AusPost app).
3. Paste your tracking ID into the box and select track to see the latest status and scan history.
4. For multiple parcels, sign in to a free MyPost account to see all your incoming deliveries in one place with notifications.
5. Prefer one dashboard across carriers? Enter the same number into Parceler and we'll fetch the Australia Post status alongside any other shipments you're tracking.

Option B · Parceler (recommended)

Track on Parceler

1. Paste your Australia Post number above. No sign-up.
2. Parceler auto-detects the carrier — no dropdown to pick from.
3. See every scan event, location, and timestamp on a single timeline.
4. Optionally subscribe to push or email alerts for status changes.

Side by side

Parceler vs. Australia Post's native tracking

The carrier's own site shows the data they own. Parceler unifies every leg — including the partner handoff at the border — and adds tools the carrier doesn't.

Feature	Parceler	Australia Post
Live tracking	Yes	Yes
Multiple carriers in one place	Yes	No
Cross-border handoff stitching	Yes	No
Push & email notifications	Yes	Limited
Tracking translated to your language	Yes	No
Public API for sellers	Yes	Varies
Branded post-purchase pages	Yes	No

Why Parceler

What you get when you track Australia Post here

Real-time status updates the moment they hit the carrier network.
One search box for 230+ carriers worldwide.
Optional email and push alerts on every status change.
Bulk tracking — paste dozens of numbers, auto-detected.
Status events translated into 30+ languages.
Free for shoppers. No sign-up, no paywall.

Contacting Australia Post

Parceler doesn't operate Australia Post's delivery network — questions about a specific parcel need to go to them directly.

Support site: auspost.com.au — forms, claims, self-service.
Live chat: Widget on most Australia Post pages during local business hours.
Phone: 13 POST (13 7678)

Trusted on orders from

FAQ

Australia Post tracking — questions answered

It's usually a 12-or-more-character mix of letters and numbers. International items often follow the universal format ending in 'AU' (like RA123456789AU), while domestic parcels frequently start with prefixes such as 33, AP, or MB. Always copy the exact code from your sender, since the length differs by product.

Australia Post Tracking

About Australia Post