Why is my Evri tracking not updating?

Gaps are most common between scans, for example after a parcel leaves a hub but before the local courier scans it for the day's round, or over a busy weekend. If there's been no movement for several days, the parcel may be delayed in transit or awaiting a sorting scan; it's worth checking again the next day before assuming it's lost.

How long does Evri delivery take?

Standard Evri delivery is usually 2-3 working days, with next-day available as a paid upgrade. Actual timing depends on the retailer's chosen service and your local courier's round, which is why parcels often arrive in the evening or at the weekend.

What does 'out for delivery' mean on Evri?

It means your parcel has been handed to the local courier who covers your area and is on their round for the day. You'll often get a text or email with a rough time window; if it doesn't arrive that day, the courier will normally try again the next working day.

Is Evri the same as Hermes?

Yes. Evri is the rebranded name for Hermes UK, which changed in 2022. You may still see the Hermes name on older labels, emails, or third-party tracking, but it's the same network.

My Evri parcel says delivered but I don't have it. What should I do?

Check the tracking for a 'left in safe place' or 'given to neighbour' note and a photo of where it was left, then look around your property and with neighbours. If you still can't find it, contact the retailer you bought from or Evri's support to raise it, ideally with the tracking number and the delivery photo to hand.

Does Evri handle international parcels and customs?

Evri ships from the UK to Europe and other countries, then hands the parcel to a local partner carrier for final delivery. Customs handling depends on the destination country's rules; any duties or taxes are set by that country, not by Evri, and the tracking may switch to the partner carrier's number once it's abroad.

How do I contact Evri about a delivery?

Evri's main support runs through evri.com, including a chatbot and help centre, with options to query a specific parcel using its tracking number. For purchases, it's often quickest to go through the retailer you ordered from, since they hold the account with Evri.

What is an Evri ParcelShop?

ParcelShops are local drop-off and collection points hosted in convenience stores, newsagents, and supermarkets. You can use them to send parcels, drop off returns (often with just a QR code), or collect a parcel if you weren't home for the courier.

Can I track Evri and my other carriers in one place?

Yes, that's the idea behind Parceler. Paste your Evri tracking number alongside numbers from other couriers and see all your parcels' statuses together, instead of logging into a different site for each one.

How do I track a parcel with Parceler?

Simply enter your tracking number in the search box at the top of this page, click "Track", then select your carrier from the popup. We'll display the full shipment history and current status instantly.

Why do I need to select a carrier manually?

Many carriers use overlapping tracking number formats, so automatic detection can lead to incorrect results. By letting you choose your carrier, we guarantee accurate tracking every single time. You'll find your carrier name on your shipment confirmation email or receipt.

Is Parceler free to use?

Yes! Basic parcel tracking on the web is completely free. Our iOS app is also free to download and use, with optional premium features available for power users who want advanced notifications and analytics.

Which carriers does Parceler support?

Parceler supports over 3,200 carriers including FedEx, UPS, DHL, USPS, Royal Mail, Bluedart, Delhivery, DTDC, Ekart, India Post, Aramex, and hundreds more from across Asia, Europe, Americas, and beyond.

Is the iOS app available on Android?

Currently, Parceler is available exclusively on iOS (iPhone and iPad). An Android version is in active development — sign up with your email to be notified when it launches.

How often is tracking information updated?

Tracking data is pulled directly from carrier systems in real-time whenever you refresh or check a shipment. For the iOS app, background refresh keeps your package list up-to-date automatically throughout the day.

What is the best app to track all my packages in one place?

Parceler is a free, all-in-one parcel tracking app that lets you follow every package from 3,200+ carriers worldwide in a single place — no need to visit each carrier's website. Just paste any tracking number to see real-time status, the full delivery timeline, and a unified map that stitches together carrier handoffs.

Can I track packages from all carriers in one app?

Yes. Parceler is a universal, multi-carrier tracker that supports over 3,200 couriers including FedEx, UPS, DHL, USPS, Royal Mail, Aramex, India Post, Delhivery, Bluedart and DTDC. Add as many shipments as you like and watch them all from one dashboard instead of juggling separate tracking sites.

Do I need an account or sign-up to track a package?

No. You can track any package on the Parceler website for free without creating an account — just enter your tracking number and pick your carrier. Signing up (or using the iOS app) is optional and only unlocks extras like saved shipments and push notifications.

Can I track international orders from Amazon, AliExpress, Temu or SHEIN?

Yes. Once your order ships, the confirmation email lists a tracking number and carrier — for example AliExpress and Temu often ship via Cainiao, and Amazon via Amazon Logistics or a local courier. Paste that number into Parceler to follow the parcel across borders, through customs, and all the way to your door.

CarriersEvri (Hermes)

Regional & Last-Mile Carrier

Evri (Hermes) Tracking

If you've ordered something from a UK online shop lately, there's a good chance Evri is the one dropping it on your doorstep. Formerly known as Hermes UK, Evri is one of Britain's biggest parcel networks, built around home delivery for retailers and individual senders alike. Whether your tracking link came from a marketplace seller or a courier ("Your Evri parcel is on its way"), you can follow every scan here on Parceler without bouncing between different sites.

Local coverage and last-mile delivery — most often the final leg of a marketplace or e-commerce order.

United Kingdom

Europe

evri.com

Not sure your number is right? See the Evri (Hermes) tracking number format

About Evri (Hermes)

Evri is a UK-focused parcel delivery company that handled hundreds of millions of parcels a year for retailers, marketplaces, and individual senders. It was known for years as Hermes UK before rebranding to Evri in 2022, and many shoppers still recognise the old Hermes name on their tracking and labels. The business grew up around eCommerce returns and home delivery, and it leans heavily on a network of self-employed local couriers plus thousands of ParcelShops and lockers hosted in convenience stores, newsagents, and supermarkets across the country.

A typical Evri parcel is collected from a retailer or dropped at a ParcelShop, sorted through one of the company's regional hubs and depots, and then handed to a local courier for the final leg to your home. Because that last mile is done by a courier covering a fixed local round, deliveries often land in the evening or at weekends, and you'll usually get day-of notifications with a rough time window. International parcels are passed to partner carriers once they leave the UK, which is why overseas tracking can look different from the domestic scans.

Evri (Hermes) tracking number format: Evri tracking numbers are typically 16 digits (sometimes shown in spaced groups). You may also see a longer barcode reference on the label; international parcels can carry a partner-carrier number once they leave the UK.

Evri (Hermes) services

The shipping options you'll most often see on Evri (Hermes) parcels.

Standard home delivery

Evri's bread and butter: next-day and 2-3 day delivery of eCommerce parcels straight to the recipient's door, often with evening and weekend slots.

ParcelShop & locker drop-off and collection

Send or collect parcels through thousands of local ParcelShops and out-of-home lockers hosted in shops, handy when you're not home for a courier.

eCommerce returns

A big part of Evri's business is handling retailer returns, with print-in-store and paperless QR-code drop-offs at ParcelShops.

Send a parcel (C2C)

Individuals can book and pay for parcel delivery directly through Evri to post items to friends, buyers, or marketplace customers.

International delivery

Evri ships parcels from the UK to destinations across Europe and worldwide, handing off to local partner carriers for final delivery abroad.

Next Day & specified-day options

Faster paid upgrades for senders who need a guaranteed next-day or chosen-day arrival rather than the standard service.

Where this carrier fits

What a regional carrier handles

Regional and last-mile carriers specialise in a country or area, frequently picking up where a larger network or marketplace leaves off.

Last-mile delivery

They often handle just the final leg to your door after a marketplace or partner network moves the parcel into the region.

Focused coverage area

Deep coverage in their home country or region means dense scans locally and fewer once a parcel leaves that area.

Marketplace volume

Much of their work is e-commerce, so tracking numbers commonly arrive straight from a store rather than the carrier.

Lockers & pickup points

Many offer parcel lockers or pickup points as an alternative to a doorstep delivery attempt.

Two ways to track Evri (Hermes)

Either method works. Parceler is faster when you order from multiple carriers and want one timeline for everything.

Option A · Carrier site

Track on Evri (Hermes).com

1. Find your Evri tracking number in your retailer's dispatch email, the Evri 'on its way' text or email, or your order page (it's usually 16 digits).
2. Go to evri.com and use the 'Track your parcel' box on the homepage.
3. Enter the tracking number; if asked, add the delivery postcode to confirm it's your parcel.
4. Review the latest status and scan history, including the estimated delivery date and any time window for the day of delivery.
5. For real-time, day-of updates, watch for Evri's SMS or email notifications, which often include a live map and a tighter delivery window.
6. Or paste the same number into Parceler to track it alongside parcels from your other carriers in one place.

Option B · Parceler (recommended)

Track on Parceler

1. Paste your Evri (Hermes) number above. No sign-up.
2. Parceler auto-detects the carrier — no dropdown to pick from.
3. See every scan event, location, and timestamp on a single timeline.
4. Optionally subscribe to push or email alerts for status changes.

Side by side

Parceler vs. Evri (Hermes)'s native tracking

The carrier's own site shows the data they own. Parceler unifies every leg — including the partner handoff at the border — and adds tools the carrier doesn't.

Feature	Parceler	Evri (Hermes)
Live tracking	Yes	Yes
Multiple carriers in one place	Yes	No
Cross-border handoff stitching	Yes	No
Push & email notifications	Yes	Limited
Tracking translated to your language	Yes	No
Public API for sellers	Yes	Varies
Branded post-purchase pages	Yes	No

Why Parceler

What you get when you track Evri (Hermes) here

Real-time status updates the moment they hit the carrier network.
One search box for 230+ carriers worldwide.
Optional email and push alerts on every status change.
Bulk tracking — paste dozens of numbers, auto-detected.
Status events translated into 30+ languages.
Free for shoppers. No sign-up, no paywall.

Contacting Evri (Hermes)

Parceler doesn't operate Evri (Hermes)'s delivery network — questions about a specific parcel need to go to them directly.

Support site: evri.com — forms, claims, self-service.
Live chat: Widget on most Evri (Hermes) pages during local business hours.
Phone: +49 1806-311211

Trusted on orders from

FAQ

Evri (Hermes) tracking — questions answered

Most Evri (formerly Hermes) tracking numbers are 16 digits, sometimes displayed in spaced groups for readability. The label may also show a longer barcode reference, and parcels sent abroad can pick up a separate partner-carrier number once they leave the UK.